Driveway.com

Terrible experience ever

I’ve bought plenty of cars before, but this recent experience was a nightmare. Saw a gorgeous S7 in their inventory and thought I'd give them a shot. Big mistake. Got approved through their bank partner, got hyped up with emails, but things quickly went downhill. They asked for ID, financial docs, insurance – all of which I provided. But no one followed up. Had to keep calling, and each time a different agent gave me conflicting info. One said they're waiting on the bank, another said it's all in-house. They even increased my down payment from $10k to $42k, claiming the bank countered. Decided to look at another car within the new approval range, but couldn't access my loan terms online. Called them again, and they said it's for security reasons. Found a cheaper car, called to proceed, and they said I needed to reapply. What? Already approved for the amount! They insisted on running my credit again, but I knew that wasn’t necessary. Asked them to show me the policy online – they couldn’t. Got transferred to a supervisor but ended up back in the call queue. Finally, another rep tried to get me approved for the original car, but asked for more documents. They had me running in circles. Worst part? They ran my credit 15 times. And no temporary tags; I had to get them myself from the DMV. Total frustration and disappointment. Got nothing in the end.

Selling my car through Driveway

Selling my car through Driveway was a mixed bag. They offered me a great price, better than other places, and picking up the car was a breeze. But everything in between was kind of a hassle. The paperwork and documenting the car took forever and was complicated. The app they use for uploading photos zooms in too much, and I had to move my car around a lot to get the right shots in my narrow driveway. Took 13 photos, but then it didn't show they uploaded. Had to call and wait on hold, only to be told they did upload. This took three hours! Also, I didn't know my car needed to start without a jump, which meant I had to buy and install a new battery last minute. Plus, I got handed off to several agents, all asking the same questions. I'd recommend Driveway but warn about the documentation process. Knowing what photos to take and having a good battery would help a lot.

Selling my car online was

Selling my car online was actually pretty smooth with Tiffany at Driveway. I wasn’t sure what to expect, but it turned out to be way easier than I thought. Tiffany made everything simple and convenient, which was a big relief. The service was professional and I felt like I was in good hands through the entire process. Definitely made the whole thing stress-free for me. Thanks to Tiffany and Driveway, selling my car online was a breeze.

They make everything fast and easy

I recently sold my car through Driveway, and wow, the process was so fast! From the virtual inspection to all the paperwork, everything was super quick. I didn't have to put much effort at all, which was such a relief. Jason, the valet, was amazing and stayed with me until the transaction was completed. The whole thing took just 15 minutes, and I got paid in only 5 minutes after that. It was so simple and satisfying. If you're thinking about selling your car, Driveway is definitely the way to go. They make everything fast and easy, and you'll be really happy with how smooth it all goes.

I had to get my car picked up

I recently had to get my car picked up and I gotta say, the service was impressive. The folks I talked to were super helpful, and they managed everything quickly. A driver came to pick up my car in less than two days, and kept me updated the whole time. I was really pleased with how smooth the process was. It felt like they genuinely cared about making things easy for me. Definitely recommend if you need something done efficiently.

I went to get my

I went to get my plate transferred, but they messed it up big time. Ended up needing a new plate and had to pay extra for it, plus double the registration fees. Took forever to sort out, too. When they delivered my car, it got tagged for a toll violation, which I had to fix on my own. They did pay me back for the new plate cost, so that was something. They were pretty helpful with getting all my documents sorted out, which I did appreciate. But overall, they’re kind of all over the place and not very organized as a team.

Great experience

Sold my 4-year-old car to Driveway recently, and it was a breeze! They offered me $2k more than the closest online competitor and $5k over what local dealerships offered for trade-in. All I had to do was upload some pictures to verify the condition. Antonia and Jeremy helped me through phone and email to get all documents sorted and schedule the pickup. Alicia came by today, took about 15 minutes to check the car, and everything was smooth. The original online offer was the exact amount I got. The staff were super friendly and helpful. Only hiccup was they couldn't verify my small credit union for direct deposit, but they brought a check. Great experience overall, would definitely do it again.

I was pretty anxious about

I was pretty anxious about buying a car online, but now I’d totally do it again. I had a ton of questions and everyone was super patient with me. What really impressed me was how the different teams all seemed to be on the same page. Each team knew exactly what the others were saying, which made everything so much easier. It was clear they communicated well with each other. Overall, the experience was much smoother than I expected. I felt really supported throughout the whole process, and I’m really happy with how everything turned out.

The whole experience was a nightmare!

Ugh, where do I start? The whole experience was a nightmare! Communication was a disaster, constantly had to chase updates. Delivery was a mess, took almost 2 weeks to get a driver, then another week for it to arrive. It came midday while I was working, and the driver got mad because I couldn't leave work. It wasn’t registered, sat for a month and nearly got towed since I live in a community with strict rules. 2023 was rough, then 2024 hit and I fell behind on payments due to cervical cancer surgery. They offer no help for late payments past a month. Family saved me from losing the car. Just checked my credit report and found out they lied about my car's accident history. Few good people, but the bad outweighs the good. Carvana was way better, should’ve gone with them.

Thanks a ton, Ray Olda

So, I stumbled upon this car online, and even though it was in Texas and I’m in Nevada, it felt like destiny! Angie was a superstar. She was super fast with answers, even texting on her day off to keep me updated. Total dedication. Jennifer handled all the paperwork like a pro, and I got my registration stuff in no time. The whole thing was smooth as butter and super quick—less than two weeks from start to finish. If you’re thinking about getting a car, definitely check out Driveway. They got your back.

I scored an awesome deal

I recently scored an awesome deal on a 2016 Nissan Rogue. The whole process went so smoothly, with super clear communication from start to finish. The transactions were easy and I got paid right away. Honestly, I wouldn't think twice about using Driveway again. I've even told my coworker about it already.

Good deal

I gotta say, selling my car turned out way easier than I thought. I punched in my info online and bam, Simon calls me up to walk me through the whole deal! He was super chill and answered all my questions, didn't leave me hanging. Plus, Driveway came through with the best offer compared to the other places I checked. Really felt like I got a good deal. If anyone's looking to sell their car, give Driveway a shot, seriously.

I went to Marco for

I went to Marco for help with buying a car and he was amazing! I almost went with Carvana but decided to stick with Marco because he was super patient and really listened to what I needed. He found great rates for me and didn't rush me at all, even though I couldn't decide between a few cars. Honestly, his customer service is top-notch, way better than I've ever experienced before. Marco made the whole process so smooth and easy. I definitely trust him and Driveway and will be back when I need another car.

I was pretty worried

Honestly, I was pretty worried about getting a car online, but it turned out to be super easy. My new 2022 Mazda CX-5 showed up right at my house! The delivery guy was nice enough to hang out for a bit and have coffee while his UBER arrived. The whole thing was really smooth and hassle-free. I'd definitely go with Driveway again for my next car.

Thank you so much, Judy!

I recently had a great experience with Judy and wanted to share. Honestly, I didn't expect things to go this smoothly. Judy was incredibly patient and super sweet throughout everything. She really made the whole process a breeze. If I could, I'd give her a 12 out of 10! She's definitely a gem for this company. Thank you so much, Judy!

I had a great experience

I had a great experience with Driveway, thanks to Dominique. Before anything kicked off, he answered all my questions patiently. Once everything started rolling, Dominique kept me updated on every step. He made sure I was aware of what was happening and what to expect next. This level of communication really put me at ease. The whole process felt smooth and stress-free because of how well-informed I was. If you're looking for reliable and clear communication, Driveway's the way to go. Dominique’s efforts definitely deserve a shout-out. Highly recommend them for anyone wanting an easy and transparent experience.

I tried to get help

I tried to get help and reached out to Malik, Amanda, and Matt but no one bothered to reply. It's really frustrating because it's clearly their fault and they just ignore it. The customer service is terrible, seriously. Out of respect, you'd think they'd at least respond. It's disappointing and honestly, I wouldn't recommend them to anyone.

Super happy with my new ride!

Last Friday, I spotted the car I wanted online. By the next Friday, I was driving it! I’m in California, and the car was in Las Vegas, but Shara made it happen. She really rocks! I've never bought a car from a woman before, and it was such an awesome experience. Big thanks to Driveway for making this so smooth. Super happy with my new ride! ❤️🙏🥰

Let me tell you about

Let me tell you about my experience selling my truck. It was surprisingly smooth from beginning to end. They offered me a really fair price, and the whole process was simple and straightforward. After agreeing on the price, I just had to upload some pics and fill in some basic details. Honestly, my only worry was that I'd never heard of them before, so I was a bit anxious it might be a scam. They should definitely work on getting their name out there more. Overall, I'd use them again without a doubt. I hope they start including other vehicles like boats, jet skis, ATVs, etc. Definitely worth checking out.

It was just that good

I recently sold my car and it was honestly a breeze. The offer I got was way better than what other places were giving me. The folks I dealt with were super nice and really knew their stuff. Everything just went smoothly without any hiccups. I can't see myself going to any other car buying service after this experience. It was just that good.

Selling my car was quite the journey

Man, selling my car with Driveway was quite the journey. If you're in no hurry and can afford to wait, they offer pretty solid prices. But, keep in mind, they don't operate on weekends which slows things down. It took five days just to get the overnight mail, and I got it on a Wednesday. Sent it back right away, signed all the necessary documents. Called on Thursday and Friday, only to be reminded they don't work Saturdays. So, had to wait till Monday for them to pick up my car. When the valets finally showed up, they inspected the car but forgot the check! Had to reschedule, which was frustrating. After waiting for hours and calling back and forth to Oregon, someone finally sorted things out. They arrived again, but only let me know 20 minutes before. If you got patience and time, Driveway’s worth it for the price, just be ready for a bit of a wait!

Nice experience

So, I had this experience with Driveway recently and thought I'd share. We were hunting for a family car and Fransisco, our salesman, was just the best! Super patient and kind, especially with all our paperwork. We got approved for a Toyota Sienna quickly. The finance and paperwork part went smoothly too, though I can't recall everyone's names. Delivery was a bit tricky since Driveway uses another service, but it wasn't a big deal. We loved the van right away. But then, the passenger power door stopped working, and the shop quoted us $1800 to fix it. Then the van wouldn’t start, and we needed a new alternator costing $1000. I was upset and ready to return the van. Customer support, especially Dane, was amazing. He assured me they'd fix it. Driveway ended up covering all the repair costs! Despite the issues, we’re really happy and would recommend Driveway. They truly went above and beyond for us.

I recently bought a truck

I recently bought a truck and it was such a smooth experience. The people there really knew their stuff and were super friendly. Any questions I had were answered right away. The whole process was quick and straightforward. My truck got delivered fast, and all the paperwork was ready to go. The title and license plates came in the mail without any hassle. This was hands down the easiest and fastest vehicle purchase I've ever had.

Not so much

Buying a car from this place felt like an uphill battle. I tried to get some help, but they just kept pointing me to these cartoon videos. It felt pretty impersonal, especially when you're looking at spending $60k on a car. Plus, they don't even let you pick up the car, even if you're just a couple of hours away. I can't justify paying $800 for delivery when it’s sitting right there at a nearby dealer lot owned by the same company. The whole process is confusing, especially since not all cars go through their system. Makes me wonder if there's something wrong with those that do. And their lack of certified pre-owned cars was a red flag for me. Maybe some things are just better bought in person. So, I think I'll stick to traditional dealerships for now. Online might be good for selling, but buying?

I decided to sell my

I decided to sell my car and stumbled upon Driveway. The entire process, from the initial quote to the virtual inspection and completing paperwork, was surprisingly easy. I didn't expect it to be so smooth. The staff were really nice and helpful throughout. Everything was done in about a week or so. Honestly, I can't believe it went this well. Selling a car has never been this hassle-free for me before. Highly recommend Driveway if you're looking to sell your car without any headaches!

Browsing for a car on

Browsing for a car on Driveway turned out to be a breeze. Their inventory lets you peek at options beyond your neighborhood, which is super cool. Knowing upfront what you'll pay without dealing with pushy salespeople is a refreshing twist. The only hiccup was the number of folks handling the deal—it got a bit confusing figuring out who to reach out to with questions. But overall, it was a smooth ride and I'd definitely recommend giving it a go if you're car hunting.

Selling my car through this

Selling my car through this company was a breeze. From start to finish, every step was straightforward. I chatted with a few folks there, and they were all super friendly and helpful. They made the whole thing feel easy and stress-free. If you’re thinking about selling your car, definitely give these guys a try.

I imagined

I recently had to get rid of my old car, and it turned out to be a surprisingly pleasant experience. The process was super smooth from start to finish. They were always available to answer my questions, and trust me, I had quite a few! When they picked up my car, I was paid right away through RTP, which was really convenient. I didn't expect it to go this well, but everything went off without a hitch. Honestly, if you're looking to sell your vehicle without any hassle, I'd definitely recommend giving them a try. It was way easier than I imagined.

Picked up my new car

Picked up my new car and really love it, but it came with a damaged front Carbon Fiber lip. They promised to fix it if I decided to keep the car, but I still haven’t heard back about the repair. Their communication isn't the best, but I guess it's alright. The whole experience was kinda okay, not amazing but not terrible either.

I thought I found a

I thought I found a great deal on a car, but it turned out to be a nightmare. The sales reps were super responsive before I bought the car, answering all my questions quickly. But right after the purchase, it was like they disappeared. The car showed up with a broken horn, which I found out when I almost got sideswiped and couldn’t honk. Pretty scary. Plus, the back door hinge was bent, the driver side window barely rolled up, and there were burn marks on the dashboard that weren't shown in the pictures. The TPMS warning light was on too. None of these issues were mentioned beforehand. Tried to return the car within their 7-day return policy but got the runaround for days. By the time they got back to me, they said it was too late to return it. This company really just wants to make a sale and then they leave you hanging. Stay away from them.