RunawayTheLabel Reseñas: 61

I lost my store credit and contacted the sales team

I lost my store credit and contacted the sales team, got an answer quick. Mia was the one helping me and she did a good job, taking care of it fast. It was nice to get such nice support, 'specially since not all brands do this well – makes me keen to shop at Runaway The Label again!

Very pleased with the product and service.

Very pleased with the product and service. I often buy clothes from Runaway the label and before the last order everything went smooth. There was a small problem with the last delivery but Mia from customer support handled it straight away and fixed it the very next day. I was quite happy with how it was dealt with. Thanks Mia

After an issue with the discount code I received

After an issue with the discount code I received, the team at Runaway helped me fix the problem and apply the discount. The person I talked to was very calm and kind. It really made my day!

I am really happy with the dress I purchased.

I am really happy with the dress I purchased. I needed to request an exchange, and the customer service was great. They replied fast and were very friendly and supportive. The clothes are made of excellent quality! I highly recommend them!

Bought the Annika maxi dress in pink – wow, it looks amazing.

Bought the Annika maxi dress in pink – wow, it looks amazing. The quality is really good and it came quickly. I'm excited to wear it on my trip abroad.

Quick delivery and lovely item.

Quick delivery and lovely item. I ordered the Nammos dress and while it apears white in the picture, it really is more of a sand color just like the description says. Still, it's one of the nicest dresses I have.

At first, I got the wrong order.

At first, I got the wrong order. Mia and Lucy were really kind and quickly sent me the return label and a new dress. The dress is gorgeous and the customer service was great.

Fast replies to all my queries and always had

Fast replies to all my queries and always had a plan ready to go! Really appreciate your help and how you stayed on top of everything. It's good to know I can rely on you when needed. Thanks again!

The online customer service was great.

The online customer service was great. I wasn't pleased with the delay in telling me that one item in my cart was out of stock. They need a faster system so customers aren't let down. But they quickly refunded me and sent my other items right away. I'll be buying from here again.

Company is disgusting

This company is disgusting and should be ashamed of themselves. I don't know if it's customer service, Premal Patel or both. This company goes out of ITS WAY to keep your money. They will do absolutely anything to keep hold of it. Please BE WARE. DO NOT ORDER FROM THEM AND TAKE EVERY PRECAUTION IF YOU DO. ORDER VIA YOUR CREDIT CARD OR DO SOME INTENSE RESEARCH FIRST. This is my first time purchasing with them and this is how things went: - 03/01: I ordered a dress for one of my bridesmaids which is described as "musk" on the website. The colour on their website is absolutely not true. I did some research, admittedly post the fact, using Depop. What they show on their website is a muted colour. What you receive is very very bright. - 06/01: I emailed them to cancel my order as it hadn't been shipped. - 06/01: generic robotic response saying they can't cancel orders as per their terms. Okay. First red flag. Why is this? Is the order coming from China? Are they simply the middle man? Why can't an order that isn't shipped be cancelled. It's beyond me why they would want to waste money on posting and then make their customer spend money posting back. BEYOND ME. - 07/01: They shipped the order. Must have shipped the order in spite because from 03/01 - 06/01 they didn't ship. - 07/01: I went back to them asking why they have shipped the order. They provided a returns label and said I would receive a refund. - 09/01: Received order and order is notably different colour to that which is on their website. - 10/01: Returned the order. - 15/01: Credit note issued. - 16/01: I went back to them asking for my money back. Response: Yes that is fine Please let me know if you need further assistance today! Kindest, Mia - 22/01: Went back asking for refund. No response. - 23/01: Went back asking again for my refund. Told they will only issue credit note as per their "terms". I go to social media to leave an honest review and they have the audacity to block me. It blows my mind how a company will hold on to your money by any means. I encourage all of you who have had the same experience to - Leave a comment on their social media. Lets start holding these companies accountable and not backing down. - Report them to ACCC if you're in Australia or governing body equivalent. - Report them to your local consumer protection agency. - File a chargeback with your bank.

I ordered bridesmaids dresses from Runaway

I ordered bridesmaids dresses from Runaway and they look beautiful. The dresses feel high quality, and the lemon color is amazing. Delivery was fast, and Mia was helpful when I had to return something. I’m excited to see my friends in them on the wedding day!

The service was great and the team was really nice.

The service was great and the team was really nice. The delivery was super fast! I bought a Calista Green dress in two sizes because I wasn’t sure which one would work for me. With the help of the team, I managed to send back the one I didn't wear. The dress looked lovely, and I got lots of compliments at the wedding I attended. I will surely shop here again!

I wouldn't recommend buying from this company

I wouldn't recommend buying from this company, especially if you're in the UK. I paid £20 for delivery, but was surprised with an extra £54 in duty charges. When I contacted customer service, I kept getting the same standard reply, saying their shipping details are on their website and that they aren’t responsible for duty/shipping costs. Although the info is on their site, it’s hidden in the shipping policy section. Most people don’t check these details unless there’s a problem, and usually expect clear info at checkout or in the main parts of the site. I get that the company can’t control duty taxes, but they clearly know how this affects customers. It seems they hide this info on purpose, knowing it might stop people from buying. The customer service was blunt and not friendly at all. I was eager to try this brand, but the bad experience I had spoiled it completely. To make things worse, I still haven’t received my items after spending £300. The company won’t cancel or refund my order and refuses returns, sticking to their policy. This has been a costly and disappointing experience, and I won’t shop with or suggest this brand again. It feels like they care more about quick profit than long-term customer satisfaction.

I tried ordering from Runaway for the first time and

I tried ordering from Runaway for the first time and I’m struggling to get a response about tracking my order. Ordering was simple, but I’m finding it hard to get customer support to deal with my issue.

Great customer service!

Great customer service! Christina replied to my email quickly when I talked about my refund credit. She made everything easy, truly a helper. I value how much runaway cares about its customers and handles things with such kindness.

Hi, good service. I had a problem with

Hi, good service. I had a problem with a product and they quickly took care of it. Really appreciated. thanks Megan

This website looked good for a while

This website looked good for a while, but buying was a mistake. Items are low quality for the price, seem cheap, and returns are hard. Ship back to Australia, costs a ton from the US, not worth it, waste of money. One item is bad but they're picky without seeing it. This company feels like a scam, avoid it!

The quality is cheep for the price you pay.

The quality is cheep for the price you pay. I bought lots of clothes during the mid year sale. First timer but won't shop here again. I'd prefer to spend same or more elsewhere for better quality clothes. One good thing is they ship fast, so it comes quick.

I've bought a few things from

I've bought a few things from Runaway and am always so pleased with the quality. Their customer service is just as good as their clothes too. Always a plesant experience.

Regrettably, I've had issues with Runaway

Regrettably, I've had issues with Runaway twice now. The sizes didn't match despite following their guide and model's size. Both a top and a dress I bought were too small. Can't exchange due to no option, and returning would cost more than the item. Disappointed since I like their styles.

Company's quality isn't too great

Company's quality isn't too great for the price and no refunds, just store credit. Also, you gotta pay to return stuff. Honestly, Shien has better policies.

gorgeous clothes

Not only does this brand have gorgeous clothes but they also have amazing customer service! My clothing came quick and in perfect condition! I cannot wait to show off my new cloths!

The company, especially Christina

The company, especially Christina, was very helpful on the live chat. I recommend talking to them there. They helped me a lot and I had a good experience. Thank you.

I've bought from Runaway a few times

I've bought from Runaway a few times & found their stuff cool, special & well made. My last buy had a hiccup with one piece not available. Their CS team emailed me fast to fix it, switched the item to my pick & sent it quick. Legands

Bought a Dress needed for an event quickly

Bought a Dress needed for an event quickly & realized it may not arrive in time. Bought standard shipping & emailed customer service to see if I could pay for upgrade to express. The kind customer service agent upgraded me for free! So thankful for this experience!

Wow! Wow! This company

Wow! Wow! This company is awesome! I always get a little unsure when I order from abroad, but this dress is amazing! It looks just like the picture! And the price isn't bad either! I'll definitely order from here again! Thank you for a great buy and an amazing dress!

Realy good

Grate cumpany! Realy good custumer servise. Fas delivry. Very happy with my dres. Thay're grate to deal with. Tanks for making it so ezy.

The clothes are alright.

The clothes are alright. It varies. I got a skirt that was nice and looked like the picture. But a bodysuit looked cheap. It's hit or miss. If you're in America, be cautious because returns go all the way to Australia.

The clothes aren't like the pictures on the website.

The clothes aren't like the pictures on the website. The refund policy is tricky. They say you can get a refund within 30 days if you don't wear the clothes, but actually, you only get store credit. I don't want store credit because I won't buy from them again. I didn't even try on the clothes because they look nothing like what I thought I was buying.

I bought a shirt and

I bought a shirt and shorts for my friend. They sent the shorts but later said they didn't have the shirt. When I asked for a refund for the shorts, they said I had to pay for return shipping and would only give me store credit. The customer service people were really rude and not helpful at all. Also, the clothes don't look like they do in the pictures on the website. I suggest not using this website. I noticed other reviews with similar problems. Their customer service team responds to these reviews asking people to contact them, but they don't actually solve the issues. It's obvious they have bad customer service all the time. I'm going to try to fix this, and others should too.